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Summary
I am graduate in Computer Science and having total 8 years of professional experience in Customer Services, Back Office Front Office Data Entry and Sales.
I am looking for a challenging job where I can demonstrate my professional skills.
Key Skills.
- Customer Service
- Call Handling
- CRM
- Trouble Shooting
- Customer Success
- Documents Verification
- Microsoft Tools ( Office & Outlook )
- Data entry
Experiences
Zong CMPak HQ Islamabad 2013 -2016
- Customer Service
- Email Support
- Inbound
- Outbound Sales VAS
- SMS Broadcasting
- QA Testing for VAS before official launch.
Etisalat UAE Sharjah 2017 - 2019
- Back Office
- Customer Support
- Email correspondence
- Data Correction
- Data Verification
- Training to newly hired staff
RTA Salik Dubai UAE 2019 -2022
- Inbound Calls
- Chat Support
- Data Verification for Salik
- Tags Activation
- Data Entry
- Customer Satisfaction Surveys
- E Traffic Management.
Experience
Customer Service Executive
Inbound CallsChat SupportData Verification for SalikTags ActivationData EntryCustomer Satisfaction SurveysE Traffic Management.
Customer Services Officer
Etisalat UAE SharjahBack OfficeCustomer SupportEmail correspondenceData CorrectionData VerificationTraining to newly hired staff
Customer Services
Zong CMPak HQ IslamabadCustomer ServiceEmail SupportInbound Outbound Sales VASSMS BroadcastingQA Testing for VAS before official launch..
